Bkomas Auto
Privacy Policy
Updated 14th May, 2026
Table of Contents
- 1. Introduction
- 2. Who We Are
- 3. What Data We Collect
- 4. How We Use Your Data
- 5. Legal Basis for Processing
- 6. How We Share Your Data
- 7. How Long We Keep Your Data
- 8. How We Protect Your Data
- 9. Your Privacy Rights
- 10. Cookies & Tracking
- 11. Minors
- 12. Third-Party Links & Services
- 13. Changes to This Policy
- 14. Contact & Complaints
1. Introduction
Bkomas Auto ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and the rights you have over your information when you use our platform at bkomas.com.
This Policy applies to all users of the Bkomas Auto platform, including Customers, Car Owners, Drivers, and visitors to our website. It should be read alongside our Terms & Conditions.
2. Who We Are
Bkomas Auto is operated by Bkomas Rentals and Auto, a technology platform based in Ghana that connects vehicle owners, drivers, and customers for car rental, vehicle sales, and fleet management services. For any privacy-related queries, you may contact us through the platform's support portal at bkomas.genisoftinc.com.
3. What Data We Collect
We collect the following categories of personal data depending on how you use the platform:
3.1 Account & Identity Information
- Full name and date of birth
- Email address and phone number
- Password (stored in encrypted form)
- Profile photograph (optional)
- Account type (Customer, Car Owner, Driver)
3.2 Verification Documents
- Driver's licence number, issue date, and expiry date
- Scanned or photographed copies of identification documents
- Ghana Card or national ID number (where required for verification)
3.3 Vehicle Information (Car Owners)
- Vehicle make, model, year, colour, and registration number
- Vehicle photographs
- Insurance and roadworthiness documentation
- Listing details including daily rate, delivery fee, and security deposit amount
3.4 Booking & Transaction Data
- Booking dates, duration, destinations, and status
- Rental amounts, delivery fees, driver fees, and security deposit amounts
- Payment history, refund records, and escrow transactions
- Cancellation records and late return details
- Commission and payout records (Car Owners and Drivers)
3.5 Payment Information
- Mobile money number or bank account details (for payouts to Car Owners and Drivers)
- Card or mobile money details used for payments (processed securely via Paystack — we do not store full card numbers)
- Transaction references and Paystack payment identifiers
3.6 Driver Profile Data
- Daily service rate
- Booking history and completion rate
- Customer ratings and reviews received
3.7 Usage & Technical Data
- IP address and device identifiers
- Browser type and operating system
- Pages visited, search queries, and time spent on the platform
- Referral source and session data
3.8 Communications
- Messages sent through the platform's support or booking chat
- Emails and SMS messages sent to or from Bkomas Auto support
- Dispute records and incident reports
3.9 User-Generated Content
- Vehicle reviews and ratings submitted by Customers
- Photos uploaded in connection with a vehicle listing or damage report
4. How We Use Your Data
We use the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your account | Name, email, phone, password |
| Verifying your identity and driver's licence | ID documents, licence details |
| Processing bookings and payments | Booking details, payment information |
| Calculating and disbursing payouts | Bank/mobile money details, booking totals |
| Delivering and collecting vehicles | Location, booking destination, contact details |
| Sending booking confirmations and updates | Email, phone number |
| Resolving disputes and damage claims | Booking history, photos, communications |
| Fraud prevention and platform security | Usage data, IP address, device info |
| Improving platform features and performance | Usage data, session analytics |
| Sending service and support communications | Email, phone number |
| Complying with legal obligations in Ghana | All relevant data as required by law |
5. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity — to fulfil our obligations under the Terms & Conditions you have agreed to.
- Legitimate interests — to operate, secure, and improve our platform.
- Legal compliance — to meet obligations under Ghanaian law, including the Data Protection Act, 2012 (Act 843).
- Consent — where you have expressly agreed to a specific use of your data, such as marketing communications.
6. How We Share Your Data
Bkomas Auto does not sell your personal data. We may share data with the following parties only where necessary:
6.1 Other Platform Users
To facilitate a booking, limited information is shared between relevant parties. For example, a Customer's name and contact number may be shared with the assigned Driver or Car Owner. A Car Owner's vehicle details and listing information are visible to Customers browsing the platform.
6.2 Payment Processors
We use Paystack to process all platform payments. Your payment information is handled directly by Paystack under their own privacy and security standards. We receive transaction references and status updates but do not store full card details.
6.3 Verification & Compliance Services
We may share identity or licence information with authorised third-party verification providers to confirm user eligibility, as permitted by law.
6.4 Legal & Regulatory Authorities
We may disclose your data to law enforcement, courts, or regulatory bodies in Ghana where required by law or in response to a valid legal order — including in cases of suspected vehicle theft, fraud, or platform abuse.
6.5 Platform Operations
We may share data with trusted technology service providers (hosting, analytics, customer support tools) who process data on our behalf under strict confidentiality obligations.
7. How Long We Keep Your Data
We retain your personal data for as long as your account is active or as needed to provide our services. Specific retention periods include:
| Data Type | Retention Period |
|---|---|
| Account & identity information | Duration of account + 3 years after closure |
| Booking and transaction records | 7 years (for financial and legal compliance) |
| Driver's licence and ID documents | Duration of account + 1 year after closure |
| Payment records | 7 years (statutory requirement) |
| Dispute and incident records | 5 years from resolution |
| Usage and analytics data | Up to 24 months |
| Marketing preferences | Until you withdraw consent |
When data is no longer required, it is securely deleted or anonymised.
8. How We Protect Your Data
We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:
- Encrypted storage of passwords and sensitive documents.
- Secure HTTPS connections for all platform communications.
- Access controls limiting data visibility to authorised personnel only.
- Payment processing handled entirely by Paystack's PCI-DSS compliant infrastructure.
- Regular security assessments and platform monitoring.
9. Your Privacy Rights
Under the Ghana Data Protection Act, 2012 (Act 843), and as a user of our platform, you have the following rights:
| Right | What It Means |
|---|---|
| Right of access | You may request a copy of the personal data we hold about you. |
| Right to correction | You may request that inaccurate or incomplete data be corrected. |
| Right to deletion | You may request deletion of your data, subject to legal retention requirements. |
| Right to restrict processing | You may ask us to limit how we use your data in certain circumstances. |
| Right to withdraw consent | Where processing is based on consent, you may withdraw it at any time. |
| Right to object | You may object to processing based on legitimate interests, including direct marketing. |
To exercise any of these rights, contact us through the platform support portal. We will respond within 30 days. In some cases, we may need to verify your identity before processing your request.
10. Cookies & Tracking
Our platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. Cookies we use include:
- Essential cookies — required for the platform to function (login sessions, booking state).
- Analytics cookies — help us understand how users interact with the platform (e.g., pages visited, session duration).
- Preference cookies — remember your settings and choices.
You may manage or disable cookies through your browser settings. Disabling essential cookies may affect platform functionality.
11. Minors
The Bkomas Auto platform is intended for users who are at least 21 years of age. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has registered on the platform, we will promptly delete their account and associated data.
12. Third-Party Links & Services
Our platform may contain links to third-party websites or services (such as Paystack's payment portal). Bkomas Auto is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external services you use in connection with your Bkomas Auto account.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will post the revised Policy on the platform with an updated effective date. Your continued use of the platform after changes are posted constitutes your acceptance of the updated Policy.
For material changes, we will notify you by email or via an in-platform notification.